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The Pediatric Emergency Medicine Resource, Fourth Edition
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Privacy Statement


This privacy statement covers the site www.APLSonline.com. Because the owners of the information on this Web site want to demonstrate their commitment to user privacy, they have agreed to disclose the following information-gathering and privacy activities.

1. What personally identifiable information www.APLSonline.com, Jones and Bartlett Publishers, the American College of Emergency Physicians, and the American Academy of Pediatrics collect.
2. How this information is used.
3. What choices are available to users regarding collection, use, and distribution of the information.
4. What types of security procedures are in place to protect the loss, misuse, or alteration of information under the control of www.APLSonline.com, Jones and Bartlett Publishers, the American College of Emergency Physicians, and the American Academy of Pediatrics.
5. How users can correct inaccuracies in the information.

Users who have questions or concerns regarding this statement should first contact James Walsh, Senior Director of Technology, at 978-579-8121, or For Technical Help, or by mail at 40 Tall Pine Drive, Sudbury, MA 01776

Information Collection and Use

Information Collection
Jones and Bartlett Publishers, the American College of Emergency Physicians, and the American Academy of Pediatrics are the sole owners of the information collected on www.APLSonline.com. Jones and Bartlett Publishers, the American College of Emergency Physicians, and the American Academy of Pediatrics collect information from users at several different points on this Web site.

In order to complete the APLS "Check Your Knowledge" Online CME program, a user must complete a registration form. During registration a user is required to give contact information, including name and e-mail address. We might use this information to contact the user about their APLS "Check Your Knowledge" Online CME transactions. Demographic information (such as income level and gender) is not collected here. We do not share this information with any third party.

The user also has the option of giving us his or her e-mail address so that we can send the user's information to the APLS Course Director he or she identifies. The e-mail address submitted for this purpose will not be used for any other purpose. We do not share this information with any third party.

To complete the APLS "Check Your Knowledge" CME program, the user must provide contact information (such as name, e-mail and billing addresses, and membership information) and financial information (such as credit card number, expiration date). This information is used to complete the user-requested transaction. If we have trouble processing an order, the information is used to contact the user. We do not share this information with any third party.

Information Use

When a user fills out the APLS "Check Your Knowledge" Online CME registration, we store that information in a user profile. A profile is stored information that we keep on individual users that details their progress through each module and their completion of the necessary post-tests and evaluations to complete each module. Consequently, collected information is tied to users' personally identifiable information and might be used in the future to provide offers and improve the content of the site for the user. We do not share user profiles with any third party.

A cookie is a piece of data stored on the user's computer tied to information about the user. We use both session ID cookies and persistent cookies. A session ID cookie tracks when a user logs in to a particular module. Once the user closes the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. A persistent cookie is used by our Forum software to remember the user's viewing preferences. Cookies can be removed by following Internet browser help file directions. Users who reject cookies may still use our site.

Log Files
As with most standard Web site servers, we use log files. This includes internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses and so on are not linked to personally identifiable information. We use a tracking utility called Summary (www.summary.net) that uses log files to analyze patterns of user movement, not tied to individual identifying information.

Communications From the Site

Recertification Reminders and Other E-mails
We send all new registering users an e-mail receipt to verify information. Users who complete a course will receive a reminder to re-certify in any course taken for certification shortly before that certification expires. Users who choose to be notified about forthcoming products or who sign up for our newsletter will receive this information, but out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice and Opt-out sections.

If a user wishes to subscribe to our newsletter, we ask for contact information such as name and e-mail address. Out of respect for our users' privacy we provide a way to opt-out of these communications. Please see the Choice and Opt-out sections.

Service Announcements
On rare occasions, it is necessary to send users a service-related announcement. For example, if our service is temporarily suspended for maintenance, we might send users an e-mail. Generally, users may not opt out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.

Customer Service
We communicate with users on a regular basis to provide requested services. In regard to issues relating to their transactions, we reply via e-mail or phone, in accordance with the user wishes.


Legal Disclaimer
Although we make every effort to preserve user privacy, we might need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or legal process served on our Web site.

We DO NOT share personal information with third parties

Third Party Intermediaries
We use a credit card processing company to bill users for fees for completing modules and earning CME credit. These companies do not retain, share, store, or use personally identifiable information for any secondary purpose.

Business Transitions
In the event that Jones and Bartlett Publishers, the American College of Emergency Physicians, or the American Academy of Pediatrics goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred. Users will be notified via e-mail prior to a change of ownership or control of their personal information. If, as a result of the business transition, the users' personally identifiable information will be used in a manner different from that stated at the time of collection, users will be given choice consistent with our notification of changes section.

Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for information.

Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by visiting http://www.jbpub.com/email/ and choosing the unsubscribe option from the bottom of the page, then hitting the Submit button.
The user may also contact us For Technical Help or 40 Tall Pine Drive, Sudbury, MA, 01776

This Web site contains links to other sites. Please be aware that Jones and Bartlett Publishers, the American College of Emergency Physicians, and the American Academy of Pediatrics are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

If a user elects to use our referral service for informing a friend about our site, we ask them for the friend's name and e-mail address. Jones and Bartlett will automatically send the friend a one-time e-mail inviting them to visit the site. Jones and Bartlett does not store the name and e-mail address of either the sender or the recipient.

This Web site takes every precaution to protect users' information. When users submit sensitive information via the Web site, their information is protected both online and offline.

Sensitive information (such as credit card number) collected by this Web site is encrypted and is protected with the best encryption software in the industry, SSL. While on a secure page, such as our registration form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when users are just "surfing."

In addition to using SSL encryption to protect sensitive information online, we do everything in our power to protect user information offline. All user information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, a billing clerk or a customer service representative) are granted access to personally identifiable information. Such employees must use password-protected screen savers when they leave their desks. When they return, they must reenter their passwords to regain access to user information. Furthermore, all employees are kept up-to-date on our security and privacy practices. Any time a new policy is added, our employees are notified and/or reminded about the importance we place on privacy and what they can do to ensure that user information is protected. All database, mail, and Web servers that store personally identifiable information are also password protected and can be unlocked only by authorized users of the systems. All databases are encrypted and cannot be accessed other than by employees.

If users have any questions about the security at our Web site, click here.

Correcting/Updating/Deleting/Deactivating Personal Information
If a user's personally identifiable information changes (such as ZIP code or e-mail or postal address) or if a user no longer desires our service, we provide a way to correct, update, or delete/deactivate the user's personally identifiable information. This can usually be done at either http://www.jbpub.com/email/ for e-mail address changes or by e-mailing For Technical Help, or calling 978-579-8232, or mailing 40 Tall Pine Drive, Sudbury MA, 01776.

Notification of Changes
If we change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

If, however, we are going to use a user's personally identifiable information in a manner different from that stated at the time of collection, we will notify the user via e-mail. The user will have a choice as to whether we use his or her information in this different manner. However, if a user has opted out of all communication with the site or has deleted/deactivated the account, that user will not be contacted, nor will the user's personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases, we will also e-mail users who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Contact Information
Users who have questions or suggestions regarding our privacy policy can contact us at:

Phone: 978-579-8121
Fax: 978-443-8000
Email: For Technical Help
Postal Address: 40 Tall Pine Drive, Sudbury, MA 01776
Web site URL: http://www.jbpub.com/contact.cfm


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